At Pogo Energy, we take your privacy seriously. This policy explains what personal data we collect, how we use it, and how we keep it safe when you interact with our website or services.
1. What We Collect
We may collect the following types of information:
Personal Details: Your name, email, phone number, or other contact details when you complete forms, subscribe to updates, or get in touch.
Website Usage: IP address, browser type, pages visited, time spent, and other analytics data.
Cookies: We use cookies and similar tools to enhance your experience and provide personalised content.
2. How We Use Your Data
Your information helps us:
Respond to your enquiries and provide customer support.
Send updates or promotional content (only if you’ve opted in).
Improve website performance and understand how users interact with our site.
Meet legal obligations and protect our rights.
3. When We Share Your Data
We only share your information when necessary and with trusted third parties, including:
Service Providers: For tasks like website hosting, analytics, or email marketing.
Legal Requirements: When required by law or in defence of legal claims.
Business Changes: If our business is sold or restructured, your data may be transferred securely.
4. Your Rights
Under UK GDPR and the Data Protection Act 2018, you can:
Access: Request the personal data we hold on you.
Correct: Ask us to fix incorrect or incomplete details.
Delete: Request deletion of your data where applicable.
Restrict/Withdraw: Ask us to stop or limit data use.
Portability: Request a copy of your data in a portable format.
Withdraw Consent: Opt out of previously agreed uses (e.g., marketing).
You can also lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
5. Legal Grounds for Processing
We use your data under these legal bases:
Consent: Where you’ve given permission (e.g., to receive emails).
Legitimate Interests: For business needs like improving services.
Contractual Obligation: To deliver services or provide quotes.
Legal Compliance: To meet legal or regulatory requirements.
6. Data Security
We use a range of security measures—both technical and organisational—to protect your data from misuse, loss, or unauthorised access.
7. How Long We Keep Your Data
We retain your information only as long as needed to meet the purposes described here or as required by law.
8. Transfers Outside the UK
If we move data outside the UK, we ensure legal safeguards are in place, such as standard contractual clauses.
9. Cookies & Tracking
Cookies help us personalise your experience and improve our site. Here’s what we use:
Essential Cookies – Site functionality
Performance Cookies – Site analytics
Functional Cookies – Remembering preferences
Targeting/Advertising Cookies – Personalised ads
Third-Party Tools – Google Analytics, Facebook Pixel, and SalesIQ
You can manage cookie settings in your browser, including blocking or deleting cookies at any time.
10. Policy Updates
We may update this policy from time to time. Check back here for the latest version.
11. Contact Us
Have questions about your data or this policy? Get in touch with us—we’re here to help.